Customer Care

Checking my order status

Checking the status of your order is easy! Just log into your account, hit the 'my orders' page and click on the order in which you would like to know the status for. If you are struggling to locate this then please don't hesitate to fill out the form on our 'contact us' page, and one of our advisers will get back to you within 48 hours. Please note - our products are made to order and these can take up to 14 days to arrive unless otherwise stated.

Changes to my order

Please note - All orders are processed within 24 hours or your order being placed. As our products are made to order. If you contact us more than 24 hours after placing your order, changes to your order are unlikely to be accepted.

Returns policy

Generally, we do not accept returns due to the nature of our business. Items are made to order, so this makes it difficult to accept returns for refunds or exchanges unless faulty. All of out products go through a strict quality check before being dispatched, but if in the unlikely reason you do receive a faulty item, please contact us ASAP so that a refund or exchange can be arranged. 

Delivery and Turnaround times

We always post our UK orders Royal Mail 1st Class at the cost of £2.00. For UK orders there is also an option for Royal Mail 1st class recorded at a flat rate of £3.95 if preferred. For orders outside of the UK additional shipping costs and delivery time will occur.

A message from infinityKids

Our main aim is to keep our customers happy, and to keep delivering top quality products that you all love. If for any reason your question has not been answered within the information noted above, then please check out our FAQ page. If you still cannot find what your looking for, we have a friendly, willing team who will be happy to assist you, head over to our contact us page and fill out the form, and one of our team will get back to you within 48 hours. 

We are always looking for ways to improve, so any feedback is appreciated!

Happy Shopping xoxo

Privacy & Safety

Each of our customers privacy is of paramount importance.  Due to the nature of our growing business, it is vital that we control, protect and manage both your personal information and payment details in the most appropriate manner.  Aligning to the Data Protection Act of 1998, InfinityKids operate very clear procedures with the assistance of our PCI compliant third party company, whom process all of our online credit/debit card transactions.

InfinityKids guarantee to every customer that we will not sell any of your details to any outside company.  

InfinityKids reserve the right to contact you directly via e-mail with regards to promotions, offers and order updates.  We, under no circumstances will telephone you unless you have requested us to do so.

InfinityKids reserve the right to securely hold your details on an archive basis after you have placed your order, in the interests of upholding an exceptional level of customer services. 

Payment Methods

• Credit / Debit Cards
• PAYPAL

 
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